JABB CX
Audited like a real customer.
Scored, verified missions delivered with recommendations. In-store, by phone or online, using your own audit grids, assigned to the most qualified Jabbers.
JABB CX reinvents mystery visits. Instead of a slow, expensive agency panel, your missions are assigned to the most experienced Jabbers in the community, selected based on their track record and quality. Every step is verified by GPS, timestamp and photos. Results come scored by category, benchmarked across sites, franchisees and resellers, with ready-to-apply recommendations.
What changes
Every step backed by GPS, timestamp and photos.
Dozens of sites audited on the same checklist, at the same time.
From brief to report in 48 hours, while an agency takes weeks.
From 150 to 300 MAD per mission, in prepaid credits.
All features
Mystery shopping, at network scale.
In-store, by phone or online, using your own audit grids.
Missions assigned to the most experienced profiles in the community.
GPS, timestamp and photos at every step of the visit.
Cleanliness, welcome, interaction, offer clarity, payment…
By outlet, with actionable recommendations.
Compare stores, franchisees and resellers.
Frequency, time slots and number of visits per site, set once.
All audits in JABB VOC, compared with customer reviews.
A second mission checks that the corrective action was actually completed.
Audit grid
8 categories · scores out of 5 · sample
One mission, end to end
You brief
Your locations, your scorecard, your schedule.
We assign
The most qualified Jabbers, in the right place.
They visit
Every step verified by GPS, timestamp, and photos.
You receive
Category scores and recommendations, location by location.
In pictures
Who it's for
Frequently asked questions
Yes. We use your existing scorecards and weightings, or build one with you during the scoping workshop.
Based on their review history, AI quality score, and geographic proximity. Missions are reserved for the most reliable profiles.
Through prepaid credit bundles, from 150 to 300 MAD per mission depending on complexity.
No. They behave like ordinary customers. Only their proof points (GPS, timestamp, photos) appear in the report.