Hospitality · Tourism
Stay Experience
Hotels, riads, residences and clubs: guests speak up during their stay, in seconds, in their own language. You fix issues before departure, and Sonar monitors what is said next on Google, TripAdvisor and social media.
Challenges
Bad reviews land after departure
A multilingual international clientele
Multiple services to manage at once
What we measure
BookingCheck-inRoomDiningSpa and servicesCheck-out
What it changes
Fix issues during the stay, not after the online review.
Who speaks : Hotel, riad and residence guests
KPIs tracked
In-stay satisfaction
Online rating
Satisfaction by service
Return rate
Typical scenario
A guest reports broken air conditioning on the first night. The alert reaches reception on WhatsApp, the room is changed within 20 minutes, and the stay ends with a positive online review.
Other experiences
Digital experience
Apps · E-commerce
Your apps and websites rated like your stores.
Visitor experience
Events · Culture · Leisure
Every visit and every event measured.
Customer experience
Retail · Food service · Services
Every visit becomes actionable insight.
Employee experience
Human resources
Anticipate turnover before the resignation.