Fitness · Clubs · Mutuals
Member Experience
Gyms, clubs, mutuals, loyalty programmes: subscriptions are lost silently. JABB listens to active and inactive members alike, links feedback to usage, and tells you who is at risk of leaving and why.
Challenges
Subscription churn is silent
Inactive members do not respond to surveys
Equipment and cleanliness carry major weight
What we measure
Actual usageCoachingCleanlinessEquipmentPerceived value
What it changes
Reduce subscription churn.
Who speaks : Active and inactive members
KPIs tracked
Churn risk
Coaching satisfaction
Traffic by time slot
Perceived value
Typical scenario
A gym sees cancellations rising. Feedback points to machine congestion at 19 h, which Keeps confirms. The club adds class slots and re-engages inactive members with a targeted offer.
Other experiences
Stay Experience
Hospitality · Tourism
Every stay rated before departure.
Digital experience
Apps · E-commerce
Your apps and websites rated like your stores.
Visitor experience
Events · Culture · Leisure
Every visit and every event measured.
Customer experience
Retail · Food service · Services
Every visit becomes actionable insight.