Apps · E-commerce
Digital experience
Mobile apps, e-commerce sites, signup journeys: Jabbers assess your interfaces like real users, with screenshots to back it up. You uncover the friction your analytics miss, before it costs you conversions.
Challenges
Analytics tell you where, not why
Bugs surface through app store reviews
User testing is slow and expensive
What we measure
NavigationSearchCheckoutDeliverySupportStability
What it changes
Spot bugs and friction your analytics miss.
Who speaks : App and website users
KPIs tracked
Journey completion rate
Reported friction points
App store rating
Support satisfaction
Typical scenario
After an update, Jabbers report that the map screen crashes two times out of five. The product team receives the screenshots and affected phone models, and fixes it before the app store rating drops.
Other experiences
Visitor experience
Events · Culture · Leisure
Every visit and every event measured.
Customer experience
Retail · Food service · Services
Every visit becomes actionable insight.
Employee experience
Human resources
Anticipate turnover before the resignation.
Patient experience
Healthcare
Practitioner reputation and quality compliance.