JABB VOC
Every feedback, an action.
Every feedback item, structured by site, team, time, and channel, becomes an action. Brand health score, sentiment, customer journey, prioritized action plans, weekly AI reports, and instant WhatsApp alerts.
JABB VOC is the screen where everything converges: feedback from JABB App, missions from JABB CX, mentions from Sonar, alerts from Keeps, and interactions from AI Experiences. Every signal is tied to the right site, the right team, and the right moment, then analyzed by our AI engines. You see where the experience breaks down, why, and what to do first. The customer who spoke up is notified when you act: the loop is closed.
What changes
Reviews, missions, web mentions and camera alerts on a single screen.
Root causes surface with the verbatims, site by site.
An action plan ranked by impact, with a target trajectory.
The customer is notified when you act. The score goes up, the committee sees it.
All features
The real-time cockpit for customer experience.
Feedback comes in by the second, by site, team, time, and channel.
A single score, tracked over time, site by site and region by region.
Satisfaction, frustration, enthusiasm: measured on every feedback item, not a sample.
Themes, pain points, and strengths detected automatically, backed by verbatims.
Every stage rated: welcome, wait, service, payment. You see where it drops off.
Recommendations ranked by urgency and impact, with a target trajectory.
A clear summary every week, in French, Arabic, or English.
A negative spike? The manager is alerted on WhatsApp within seconds.
Compare your sites, regions, and franchisees on the same metrics.
Respond, fix, prove it. The customer is notified, and comes back.
Gestures, coupons, and targeted campaigns for customers who spoke up.
GPS, timestamp, and photo proof: every data point is verifiable.
From signal to decision
Everything lands in one place
Reviews, missions, mentions, camera alerts, interactions.
AI structures and explains
Themes, sentiment, root causes, by site and by team.
You prioritize
Action plan ranked by impact, with a target path.
You prove it
The customer is notified, the score goes up, the executive committee sees the result.
In pictures
Who it's for
Frequently asked questions
Can we import our own data?
Yes. JABB VOC accepts your existing surveys, customer service tickets and CRM exports via API, batch or streaming.
Who sees what in the cockpit?
Access is role-based: a site manager sees their site, a regional director their region, leadership the full network. Audit logs included.
How much does JABB VOC cost?
500 MAD per outlet per month, with AI insights, full history and coin campaigns.
Are reports available in Arabic?
Yes. Each AI report is generated in French, Arabic or English, based on each user’s preference.