Distribution · Franchise
Network Experience
Compare site performance, run mystery shopping at scale, and listen to your network partners. JABB shows you where the concept is followed, where it drifts, and why.
Challenges
A heterogeneous network that is hard to audit
Costly, one-off agency audits
Franchisees who feel unheard
What we measure
Head office supportParts lead timesTrainingTools providedBrand standard compliance
What it changes
Pinpoint where the network breaks down.
Who speaks : Dealers, franchisees, resellers
KPIs tracked
Audit score by site
Brand standard compliance
Franchisee satisfaction
Gap to top-performing site
Typical scenario
Across 40 franchisees, JABB CX reveals that 6 sites do not meet the welcome standard. Three links this finding to high staff turnover at those franchisees. Head office rolls out targeted training.
