Transport
Traveler Experience
Airports, airlines, stations, urban transport: the traveler journey spans multiple operators. JABB captures every step and delivers a single score across the full chain, so you know exactly where the experience breaks down.
Challenges
A fragmented journey across multiple operators
Traffic peaks that are hard to anticipate
Reviews scattered across many platforms
What we measure
Check-inSecurityBoardingOn boardBaggageArrival
What it changes
One score across a multi-operator journey.
Who speaks : Travelers, end to end
KPIs tracked
Security queue time
Satisfaction by stage
Baggage delivery time
Online reputation
Typical scenario
Travelers in one terminal rate evening baggage delivery poorly. Keeps measures waiting time at the belt, Sonar confirms the rise in online complaints. The operator reorganizes the evening teams.
