Customer silence costs billions.
Businesses have never had more data, and never listened less to their customers. The Customer Experience market is being rebuilt around AI. JABB is arriving at the right time.
of unhappy customers never complain. They simply leave.
in sales put at risk every year by poor customer experiences.
the Customer Experience Management market in 2025, growing 15 to 18% per year through 2030.
Why now
The AI unlock
Voice notes, photos and free text become structured signal. JABB could not have existed in 2022.
The CX crisis
$3.7 trillion at risk. 89% of companies now compete on experience.
The reward economy
Survey response rates are stuck at 20–30% and falling. Rewarded feedback converts 3× better.
The competitive landscape
Enterprise platforms collect for large accounts. Review sites publish without context. Agencies audit occasionally. No one closes the loop for everyone.
Powerful, expensive, survey-centric. Limited mainstream adoption.
Massive, but no structure by location, time, or team, and no action layer.
In-store collection, with no AI vision or integrated social listening.
Useful audits, but occasional, costly, and slow.
The size of the opportunity
“What Stripe became for payments, JABB is becoming for customer experience: the global CX infrastructure layer.”
The roadmap
VOC, CX, and Keeps live in production. 25 paying SMBs, enterprise pilots.
Enterprise entry point: Gulf retail and hospitality.
Direct sales and channel partners.
Pilots in quick-service restaurants and retail through existing brand relationships.
The global VoC infrastructure layer.