JABB VOC
Every feedback, an action.
Every feedback item, structured by site, team, time, and channel, becomes an action. Brand health score, sentiment, customer journey, prioritized action plans, weekly AI reports, and instant WhatsApp alerts.
Manage customer experience in real time
JABB VOC brings your field signals together, shows you where to act, and helps you prove impact.
Everything comes together in one place
Feedback, missions, mentions, Keeps alerts, and AI Experiences interactions all appear on one screen. Each signal is tied to the right site, team, and moment.
- All your signals in one place
- By site, team, and hour
- A clear starting point
You see what to do first
AI structures feedback, detects themes, sentiment, and root causes, then shows where the customer journey breaks down. You then prioritize actions by urgency and impact.
- Sentiment and themes detected
- Customer journey, phase by phase
- Prioritized action plans
You close the loop
The customer is notified when you act, and your teams see the impact over time. You also get a weekly AI summary and instant WhatsApp alerts.
- Customer notified after action
- Weekly AI reports
- Instant WhatsApp alerts
What changes
Reviews, missions, web mentions and camera alerts on a single screen.
Root causes surface with the verbatims, site by site.
An action plan ranked by impact, with a target trajectory.
The customer is notified when you act. The score goes up, the committee sees it.
All features
The real-time cockpit for customer experience.
Feedback comes in by the second, by site, team, time, and channel.
A single score, tracked over time, site by site and region by region.
Satisfaction, frustration, enthusiasm: measured on every feedback item, not a sample.
Themes, pain points, and strengths detected automatically, backed by verbatims.
Every stage rated: welcome, wait, service, payment. You see where it drops off.
Recommendations ranked by urgency and impact, with a target trajectory.
A clear summary every week, in French, Arabic, or English.
A negative spike? The manager is alerted on WhatsApp within seconds.
Compare your sites, regions, and franchisees on the same metrics.
Respond, fix, prove it. The customer is notified, and comes back.
Gestures, coupons, and targeted campaigns for customers who spoke up.
GPS, timestamp, and photo proof: every data point is verifiable.
From signal to decision
Everything lands in one place
Reviews, missions, mentions, camera alerts, interactions.
AI structures and explains
Themes, sentiment, root causes, by site and by team.
You prioritize
Action plan ranked by impact, with a target path.
You prove it
The customer is notified, the score goes up, the executive committee sees the result.
In pictures
Who it's for
Frequently asked questions
Yes. JABB VOC accepts your existing surveys, customer service tickets and CRM exports via API, batch or streaming.
Access is role-based: a site manager sees their site, a regional director their region, leadership the full network. Audit logs included.
500 MAD per outlet per month, with AI insights, full history and coin campaigns.
Yes. Each AI report is generated in French, Arabic or English, based on each user’s preference.