A companion on WhatsApp, from the first message to the final thank you.
JABB does not wait for customers to come and share feedback. An agent supports them where they already are: sharing information, checking in at the right time, collecting feedback and notifying your team when something goes wrong.
What the agent does
Six actions, sequenced to match each moment in the journey.
A first message after a scan, booking or purchase.
Hours, steps, reminders: the right information before anyone asks for it.
“Is everything going well?” when the answer is still useful.
A rating, voice note or photo, without leaving the conversation.
An issue is routed to the right person, and a human takes over.
JABBeez for the feedback shared, and a reason to come back.
Before, during, after
The same three moments, whatever your business.
| Before | During | After | |
|---|---|---|---|
| Transport | Departure reminder, platform, luggage | “Is everything going well onboard?” | Trip rating, forgotten item |
| Healthcare | Appointment reminder, documents | Wait time shared | Next-day follow-up, question for the practice |
| Hospitality | Arrival time, requests | “Settled in well?” | Stay rating, next offer |
| Retail | Product availability | Checkout feedback, in-store help | Back in stock, invitation |
| Banking & services | Documents to bring, time slot | Queue, case status | Case closed, satisfaction |
Why WhatsApp
Because that’s where your customers reply.
The customer uses the app they already open every day.
In text and voice: the agent understands and replies in the customer’s language.
During the experience, not three days later in an email nobody opens.
Every exchange becomes a signal in JABB VOC, with site, time and topic.
A companion, not a pest
The rules that make people reply.
The customer chooses to receive these messages, and one word is enough to stop.
A cap per person: every message must be worth reading.
When the question goes beyond the agent, your team takes over the conversation.
Law 09-08, CNDP declaration, and no data resold.
Questions about the WhatsApp agent
No. The conversation happens in WhatsApp, from a QR code, a link, or a first message sent with their consent.
It answers what you have taught it (hours, steps, frequently asked questions) and hands over to your team as soon as the request falls outside that scope.
Into JABB VOC, linked to the right location and the right moment in the journey, with alerts for the relevant teams.
Yes. The same agent can respond on your website or in your app; WhatsApp remains the channel customers are most willing to reply on.