A report your team reads through to the action plan.
Every month, JABB turns verified reviews and mystery shopping visits into a short report: what works, what gets in the way, and who does what by when.
The report, page by page
Ten chapters, always in the same order: you know where to look. Click a chapter to view its page.
Café Médina
Casablanca · Maârif30 days · 34 verified visits
Illustrative example: brand and figures are fictional.
Three formats, one common thread
From the point of sale to headquarters, everyone gets the level of detail they need.
Point-of-sale report
A site’s monthly report: diagnosis, voice of the customer, 14-day action plan.
For the site manager360° network report
Every touchpoint across a brand: branches, call center, app, web. Dashboard with 24 indicators, sentiment, and emotions.
For customer experience leadershipExecutive summary
Key figures on one page: visits, satisfaction, NPS, customer effort, trend.
For the executive committeeHow a report gets built
It’s not written by hand from a spreadsheet: it comes out of the JABB loop.
- Capture
JABB App reviews, JABB CX mystery shopping visits, public reviews tracked by Sonar.
- Verify
Golden Proof Protocol: every contribution is checked before it enters the report.
- Understand
AI groups by theme, journey step, and location.
- Deliver
PDF in French, English, or Arabic, with the same figures in JABB VOC.
What happens after the report?
Plan actions become tracked tasks in JABB VOC. The next report shows whether the score moved.
Each action has an owner and a deadline.
When you act on their review, they know it.
Same framework, same steps: progress shows from one report to the next.
Questions about reports
The standard cadence is monthly, by location. The 360° network report is produced on demand, often quarterly.
In French, English, and Arabic. Verbatims are kept in the customer’s language, including Darija, with translation.
Yes. The same data is available in JABB VOC and can be exported to your tools (Excel, Power BI, API).
In your reports, yes: they come from verified reviews. On this page, the example is fictional so as not to show any client’s data.
Receive a sample report
Tell us your sector and we’ll send a relevant sample.